S1 Episode7 🔥 When your host owns the floor, the whole house wins.
👉 Watch the full episode on YouTube:
👉 Listen on your favorite platform:
💡 Episode Breakdown: When Your Host Owns the Floor, the Whole House Wins
Let’s be honest — your guests don’t remember if the table was reserved under “Samantha” or “Sarah.”
But they do remember how they were greeted, treated and handled the moment they walked in the door.
In this behind-the-scenes breakdown, Bruce Russo and Diane Armitage explain why your host or hostess should be the most empowered person in the room. When you train them to act like an owner – not just a greeter – your entire operation levels up. From seating strategy to VIP rapport to real-time traffic control, this is the role that sets the tone (and the check average).
✨ It’s not about more rules.
It’s about more ownership – and the results speak for themselves.
💡 Here’s what we covered (and why it matters):
✅ The psychology behind the guest’s first 15 seconds
✅ How to turn your host into a strategic floor manager
✅ The revenue power of proper seating flow & guest mapping
✅ Why your current host stand might be in the wrong location
✅ How to activate multiple “revenue pods” from the front
✅ The “pre-sell” effect and why it boosts server performance
✅ Tips for training your host as your guest’s guide – not just a greeter
✅ Examples of hosts who drive thousands in extra weekly revenue
🛠️ Quick Takeaway:
Your host isn’t just the first face your guest sees – he or she is the first strategic move in your revenue plan.
From seating flow to guest psychology, the host stand is where profit begins (or quietly walks out the door).
Take 15 minutes this week to quietly shadow your host or hostess from the guest’s perspective.
What’s their body language?
How do they greet, guide or problem-solve?
Are they acting like an owner… or just following a script? Are they following your script at all?
Make notes. Then schedule a 10-minute team huddle to start the upgrade. This isn’t about greeting. It’s about leading.
💬 Join the Conversation:
What’s the best (or worst) host experience you’ve ever had – as a guest or a team member?
👇 Drop your story in the comments – or tag a restaurant that nails the welcome like a pro.
👉 Don’t miss next week’s episode! If you’re not already a subscriber here, or if you have a peer who would appreciate this info, please …
… And please subscribe at our YouTube channel for immediate notifications when a new episode has had lift off:
💼 Sponsor Interest
We’ve opened the door to a few good sponsors – people and products who get what we’re about and bring legit value to the restaurant game. If your product or service helps restaurants operate better, grow faster, or boost profitability, let’s talk about how we can collaborate.
📩 Contact us to start the conversation by simply replying to this email or send a note to: Diane@ArmitageInc.com
Share this post